Contact Us
Pick the address that matches your question. We respond to every message — no bots, no ticket queues, no waiting weeks.
General & Support
Questions, refunds, bug reports, feature requests, or anything else.
hello@seofragments.com →
💼Sales & Agency
Custom plans, agency demos, white-label inquiries, bulk pricing.
sales@seofragments.com →
🔒Privacy & Data
GDPR/CCPA requests, data export, account deletion, DPA requests.
privacy@seofragments.com →
🛡️Security Disclosure
Responsible vulnerability reports. We respond within 24 hours, 7 days a week.
security@seofragments.com →
Response Times
Free
Within 1 business day
Pro & BYOK Pro
Same business day
Priority email
Agency
Within 4 hours
Dedicated Slack channel
Security
Within 24 hours
Email — 7 days/week
Before You Email
You might find a quick answer here:
Business Information
Support Hours
Monday – Friday, 9 AM – 6 PM (UTC+5)
Security
24/7 — we respond to security disclosures every day including weekends.
Postal Address
Email hello@seofragments.com for our registered address.
Frequently Asked Questions
How fast will I get a response?
Free users: within 1 business day (Mon–Fri). Pro & BYOK Pro: same business day. Agency: within 4 hours via dedicated Slack. Security disclosures: within 24 hours, 7 days a week.
Can I get a demo before buying?
Yes — email sales@seofragments.com with your website URL and team size. We'll set up a 15-minute walkthrough of the dashboard, Autopilot scanner, and any tools relevant to your workflow.
How do I request a refund?
Email hello@seofragments.com with "Refund Request" in the subject line within 14 days of your first payment. We process refunds within 3–5 business days. See our full refund policy for details.
Do you offer white-label or agency partnerships?
Yes. Agency plan includes white-label reports, unlimited scans, team seats, and API access. Email sales@seofragments.com for custom pricing and onboarding.
How do I delete my account and data?
Email privacy@seofragments.com with "Account Deletion" in the subject. We'll confirm deletion within 48 hours and purge all data within 30 days per our privacy policy.
I found a security vulnerability — what should I do?
Email security@seofragments.com with details. Please do not publicly disclose the vulnerability before we've had a chance to patch it. We respond within 24 hours and keep you updated throughout the fix.
Not sure where to start?
Email hello@seofragments.com— we'll route your message to the right person within one business day.